Operations Agent Job at LaSalle Network, Wood Dale, IL

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  • LaSalle Network
  • Wood Dale, IL

Job Description

LaSalle Network is partnering with a leading global logistics provider to identify an Operations Coordinator – Air Export  to join their Wood Dale, IL team. This organization delivers end-to-end supply chain solutions across industries including aerospace, healthcare, automotive, and more. They are seeking detail-oriented professionals to support daily operational workflows, data accuracy, and shipment coordination in a fast-paced environment. 

Responsibilities
  • Enter and process Air Export shipment information accurately within KWE's systems.

  • Generate required export documentation and ensure appropriate rates, charges, and export filing requirements are applied.

  • Coordinate shipment pickups from customers/vendors to KWE's Wood Dale facility.

  • Track and trace shipments with carriers from origin through final destination.

  • Prepare, assemble, and distribute required Air Export documentation.

  • Support freight inspections and ensure shipments meet applicable IATA flight standards.

  • Create customer invoices and assist with troubleshooting billing discrepancies or issues.

  • Accurately update shipment milestones to ensure proper processing by operations and warehouse teams and adherence to KPI requirements.

  • Follow account-specific SOPs to maintain consistent and accurate service.

  • Communicate shipment updates, issues, and exceptions internally and with customers.

  • Manage a high volume of email communication and account activity while meeting required deadlines.

  • Escalate account, shipment, or documentation issues appropriately.


Requirements

  • 3+ years of Air Export/Freight Forwarding experience (required)

  • Experience with Air Export operations, including shipment processing, documentation, tracking, and carrier coordination

  • Strong customer service, data entry, and high-volume email management skills

  • Ability to manage multiple shipments and deadlines in a fast-paced environment

  • Knowledge of Air Export documentation, shipment tracking, and customer invoicing/billing

  • Familiarity with Dangerous Goods (DG), TSA, and IATA regulations

  • Strong attention to detail

  • Intermediate Microsoft Office proficiency


Logistics:

  • This is an onsite full-time role with shifts scheduled within an 8am–5pm window and some flexibility based on business needs.

  • $22-25/hr depending on experience

  • LaSalle Network consultants are eligible to enroll in benefits. For details, visit


If you are looking to build your career within a global logistics organization and thrive in a detail-driven, team-oriented environment, we encourage you to apply!

Lauren Brennan
Team Lead

#LI-LB5
LNOSHR

Job Tags

Full time, Contract work, Temporary work, Work at office, Shift work

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