Job Description
Are you a problem-solver with a knack for helping people navigate stressful situations? We are looking for a driven auto claims professional to join our team in a permanent role designed for long-term career growth. We invest heavily in our people through robust training, personalized coaching, and ongoing mentorship. Plus, you'll enjoy a highly flexible hybrid schedule with your choice of standard first-shift hours or a mid-day shift option from 11:30 AM to 8:00 PM!
Your Day-to-Day Impact
- Own the Process: You will actively manage a pending inventory of 80 to 120 moderately complex service claims from intake to resolution, taking on an average of 5 new claims daily.
- Investigate & Negotiate: Dive deep into investigations to accurately assess liability, evaluate damages, and confidently negotiate settlements.
- Be the Expert: Utilize your independent judgment and critical thinking to set reserves and authorize payments within your specific limits of authority.
- Deliver Empathy: Act as a trusted guide for our customers, resolving claims with a customer-centric approach while skillfully de-escalating challenging calls.
What You Bring to the Table
- Experience: You typically bring 2 to 3 years of front-line auto claim-handling, investigation, and phone queue experience, including third-party handling and liability determinations.
- Education: An Associate degree is required to get started, though a Bachelor's degree is highly preferred.
- Technical Agility: You are a pro at navigating computer systems and the MS Office suite—and if you have Guidewire experience, that’s a massive plus!
- Remote Readiness: You have a reliable home office setup with a minimum internet connection of 50 Mbps download and 10 Mbps upload to thrive in our hybrid work environment.
salary: $55,000 - $62,000 per year
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
● Manage an active pending inventory of approximately 80-120 moderately complex service claims from intake through resolution, receiving an average of 5 new claims daily.
● Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
● Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
● Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
● Identify possibly suspicious claims and refer them to the Special Investigation Unit.
● Transfer risk to appropriate parties and implement management techniques to mitigate loss.
● Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
● Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.
Skills
- Problem Solving
- Customer Relations
- Multi-tasking
- Time Management
- Auto Claims (2 years of experience is required)
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Permanent employment, Temporary work, Work experience placement, Remote work, Home office, Flexible hours, Shift work, Day shift